Active Shooter Prevention and Preparedness

December 15, 2015

Workplace violence is tragically something that all Human Resource officials must consider when developing a workplace safety strategy. In order to help CHROs empower their companies to train employees in the event of workplace violence, the Association has compiled insights from Association members on effective programs they are currently using. You can find these below, along with resources and training programs used and recommended by our members companies.

Input From HR Policy Association Members

MGIC

MGIC rolled out a Workplace Violence Awareness Program to all co-workers in May of 2015. The meetings focused on the six minute video titled “Run. Hide. Fight.” presented by the key speaker, Officer Mitchell Ross with the Milwaukee Police Dept. In addition to the video, MGIC's building security procedures were discussed, followed by a Q & A session. All co-workers were provided with a Workplace Violence Awareness brochure, reminding them of the important life safety tips discussed during the meeting. MGIC's Security team receives workplace violence and crisis prevention training on an annual basis, presented by the Crisis Prevention Institute, Inc.

Diane Munz
Building Operations Manager
MGIC
Wendy's

We have all seen news reports of high profile acts of violence in San Bernardino, Calif., and Paris, France, and we want all Wendy’s employees to know that workplace safety is a top priority for us. We have a robust safety and security approach at the Dublin Restaurant Support Center, and we continually review our protocols to ensure they stay current.

Some of our most recent campus security enhancements include:

  • Installing upgraded CCTV (Camera) systems that cover areas throughout the campus,
  • Advanced access control systems that can "lock down" different areas of our buildings if needed,
  • Enhanced LED lighting in all parking lots,
  • Contracting with a new, highly trained security guard service,
  • Employee Fire Evacuation Teams trained to respond to evacuations and assist fellow employees during emergencies, and
  • Upgraded phone systems that can be enabled with emergency messaging to employees.

We also maintain an active and collaborative relationship with our local emergency services, including providing the Dublin Police Department with detailed building plans, so they can respond as effectively as possible if we were to experience an emergency on campus.

Training and awareness are also important to any emergency plan. Because we can all benefit from heightened awareness about security procedures, we previously offered a series of self-defense courses that were well-attended and received positive employee reviews. Next year, we plan to offer some additional training programs regarding security and emergency response for any employees who are interested.

As an employer, we pride ourselves on providing a positive and safe work environment for everyone.

Coley O'Brien
Chief People Officer
Wendy's
Hallmark

At Hallmark, we have online video training which we purchased from the Center for Personal Protection and Safety. Their website is www.cpps.com.

We customized to provide a Hallmark specific introduction to the video. Otherwise, it’s off the shelf. We track employees who watch the video, and encourage it but don’t mandate it. That might change with the current environment.

Bob Bloss
Senior Vice President, Human Resources
Hallmark Cards, Inc.
Accenture

At Accenture we use the “Shots Fired” Active Shooter training that was produced at CPPS, a leading workplace violence prevention and training center. This training is available to the average employee to watch and learn. Internally, we also annually cross train with HR and legal at CPPS along with our resident psychologists; the training is designed to spot, assess and prevent. Under the direction of the CMC, Accenture has a Behavioral Threat Assessment Team (BTAT) and is made up of trained line HR, Legal, GAP, Workplace professionals and our Psychologists on call. The entire process uses an industry accepted methodology through SHRM and ASIS Standard on Workplace Violence Prevention

Finally we work with the FBI, DHS and other authorities around the world to understand their ability to respond to these matters and, more importantly, conduct welfare checks on people that make threats against our people and property. Our program places a heavy emphasis on prevention, identification and then response.

Ellyn Shook
Chief Leadership and Human Resources Officer

Accenture
The Hershey Company

In addition to DHS materials, we have built a workplace violence program (including “active shooter”) with videos and materials from the Center for Personal Protection and Safety. We have received very favorable feedback and reviews from employees who have attended our sessions.

Kevin R. Walling
Senior Vice President, Chief Human Resources Officer
The Hershey Company
Frontier Communications

Frontier has been monitoring the active shooter incidents for several years now, which is an integral part of our Security program. New insight is gained from each unfortunate occurrence. We have also developed criteria for identifying “red flag” indicators of potential problem employees, contractors, etc. Early identification and intervention is a key to prevention. Finally, there is the response component, which is evolving as the concepts of workplace violence and terrorism mesh together, as evidenced in the recent San Bernardino incident. Several of our Security team members have actually been trained in active shooter programs and participated in workshops and drills. While we have provided yearly training to employees on workplace violence, the Frontier Security team is currently in the process of making our training more robust, and we have identified certain key locations where even more specialized programs will be developed.

The following is a synopsis of key elements of the Frontier Program, consistent with DHS, Local Law Enforcement and OSHA guidance:

  1. Early detection and Prevention
    • Identification of early indicators of potential problems, so that they can be managed and addressed.
    • Adherence to existing Security procedures to ensure that our work environment is safe.
  2. Preparation
    • Understanding and awareness of evacuation routes from buildings.
    • Familiarity with the Emergency Action Plan (EAP) at each building, for site specific instructions on evacuations and shelter-in-place.
  3. Response
    • Implementation of the Department of Homeland Security’s “Run, Hide, Fight” guidelines in an active shooter situation.
    • How to respond when law enforcement arrives on the scene.
    • Coordination with Law Enforcement Authorities and Government Agencies at key and/or higher risk locations.
Lynne A. Monaco
Vice President, Environmental, Safety & Security
Frontier Communications
Rockwell Automation

What we have now:

  • Active shooter training slides in our annual EHS computer based training module (all employees).
  • Ongoing active shooter training (classroom training), which has been provided to several Rockwell locations in the last 3 years. Primarily in the U.S.
  • Workplace Violence Prevention training in our annual Global and Information Security training module (all employees).
  • A 45 minute active shooter training video, presented by our Rockwell Global Security team, on RUN. HIDE. FIGHT is available to all employees for viewing via our company intranet (RAIN) site.
  • Annual or semi-annual Workplace Violence Prevention training for Rockwell Security Coordinators. Training is provided by our 3rd party contractor/partner, who is an active member of the Threat Assessment Team (Dr. of Psychology).

What is coming:

  • We are adding to our classroom training a 5 minute training video (YouTube “Ready Houston”) around RUN. HIDE. FIGHT.  The Active Shooter training will be provided to 51 sales / field offices between now and year end.  16 of those offices will be in a classroom environment.  Sessions will run approximately 45 minutes in length.  Employees will have the option to “Skype” in for sessions if their offices are note visited.  This training will cover approximately 2,000 employees. We have also updated all slides and workplace violence / active shooter statistics in refreshing this presentation.
  • We also expect the 5 minute “Ready Houston” (RUN HIDE FIGHT) You Tube video will soon be made available to employees via our company intranet site (RAIN).  If approved, this more condensed version of RUN. HIDE. FIGHT may be more practical for many of our employees – not all are willing or able to carve out 45 minutes to participate in the lengthier versions we’ve made available.

John Poehlmann
Director Global Security
Rockwell Automation, Inc.
Caterpillar

At Caterpillar we have developed a training presentation for our employees that is very closely aligned with and founded on the principles and concepts provided by DHS on their website. We also incorporate the City of Houston's “Run. Hide. Fight.” video. We have been very satisfied with the training and our employees have responded positively. It has become quite popular and we are receiving requests for the training from our facilities throughout North America.

Steven Settingsgaard
Regional Security Director — North America
Caterpillar Inc.
Nextera Energy

Our Active Shooter training (softened in name to Hostile Intruder) consists of awareness training provided by one of our security managers. The training presentation is augmented with a 20 minute video made by the Center for Personal Protection & Safety. The video, entitled "Shots Fired," effectively demonstrates the law enforcement and DHS model for run, hide or fight.

In 2016, we plan to make the above video more readily available to our employees for their own viewing after modifying the video with introductory and closing messages from one of our senior executives (most likely myself). The video will be available for viewing on the Corporate Security internal website. The goal is to enable all 14,000+ employees to have access to this valuable life safety training.

Deborah Caplan
Executive Vice President
Human Resources and Corporate Services
NextEra Energy
Aptiv

We conducted a 90-minute long workplace violence training, given by Delphi Global Security and local Police. During it attendees were shown the “Run. Hide. Fight.” video. We had more than 500 employees attend in two of our locations.

The new ‘new supervisor’ training has 14 modules, one of them is a 50 minute session on workplace violence which includes the run hide fight video. We have the ‘run hide fight video’ on our intranet for all global sites to access.

David Kimmins
Chief Security Officer
Aptiv
Realogy Holdings Corp.

We use the Center for Personal Protection and Safety. We have them on retainer for incidents and use them regularly. We have licensed their online training and used them to do a series of in person training events.

Sunita Holzer
EVP, Chief Human Resources Officer
Realogy Holdings Corp.
Mutual of Omaha

Mutual of Omaha uses resources from the Center for Personal Protection and Safety.

We have used videos called “Shots Fired - When Lightning Strikes” and “Flashpoint - Recognizing and Preventing Violence in the Workplace.”

Michaela Pulte
Senior HR Specialist
Mutual of Omaha
CDW

MEMO TO EMPLOYEES:

In light of recent events in Paris, Colorado Springs, and yesterday in San Bernardino, we want all ERT Team Members to please refresh your responsibilities and tasks (attached) for a workplace violence incident, such as an “Active Shooter”. We assure you that your safety is our biggest concern and none of your responsibilities as a Team Leader, Assistant Team Leader, or Team Member will place you in any danger. On the contrary, they are designed to help keep you and your fellow coworkers safe. In addition, they are based off of Department of Homeland Security guidelines and industry standards.

Please remember the recent training we conducted at your site last year and “Lessons Learned” from previous work place shootings. As a reminder, here are 7 main tips to follow:

  1. Believe what you hear. If you think it is gunshots, believe it.
  2. Call 911 to report the incident.
  3. Evacuate out of the building if safe to do so and take as many Coworkers with you as safely possible. Exit 500 feet from building behind a structure.
  4. If you cannot get out, hide and shelter in place in a room with a lock or an unlocked room barricaded with tables and chairs.
  5. After sheltering in place remember not to leave until the police arrive so that they can safely remove you from your shelter in place.
  6. Play dead if the shooter is in close proximity and fatalities have occurred.
  7. (last resort) If you have to fight to save your life, throw something while aiming at the shooter’s head, yell, move quickly and stoop down, last resort charge the gunman.

Hopefully we will never have one of these terrible incidents happen here at CDW, but we live in a different world today and need to recognize that these things can happen. If you have any questions, please do not hesitate to ask. If you would for like us to come back out to do more training on this or any other concern, please let us know.

Please review this special segment on this mornings “Good Morning America” It provides some additional tips for you. To view this click here.

Jeff Todd
Director of Security, Safety, & Business Continuity
CDW
HR Policy Member Company

We have used the “Run. Hide. Fight.” video and found it helpful. We sent it out last year and are planning to do it again next week.

I’ve copied below some additional points that our head of Security shared with me that you may find of interest

  • We manage an active shooter as just that. We don’t differentiate between domestic violence, workplace violence or terrorism. They are just the motivation behind the shooter and we want to train how to react to the shooter regardless. It’s easy to get tangled up in the why and even more dangerous when you try to manage the why.
  • We have a website going active next week on workplace violence (including a focus on domestic violence). “Run. Hide. Fight.” is on the web site as well as some others.
  • We are inviting police to each of our facilities to see how we are set up and to talk to us about how they would like us to react in the event of an active shooter. We have an after-hours drill planned with them for February. We will show them the safe rooms and our command center and set up a plan with them.
  • Lastly – and this will take time – we will do floor by floor training that gives employees a chance to understand what we expect from them including walking to the safe room, and discussing what they should do inside. We plan to do it right in the spaces where they sit, so that they can visualize our instructions and develop some muscle memory. The training will only be about 15 minutes, unless they want to go longer.

General Mills

We rolled out an active shooter safety training video about a year ago last summer after an incident. We also used the video provided by the department of homeland security. we included an intro video from me and our head of corporate security that outlined our current reality and why we were choosing to train employees.

For all of our autonomous field-based locations (sales and manufacturing/distribution), we trained up our local HR and safety resources with additional content and Q&A. We asked that all field locations take time in a regularly-scheduled all employee meeting to share the video and to answer questions. For our WHQ building, we rolled out the DHS video via email to all employees and asked them to watch it. We continue to keep the link active on our corporate security sharepoint site. We also made a number of physical safety changes to our building here to be more prepared in the unfortunate incident of an active shooter in the building.


HR Policy Member Company

We look at this issue from a very comprehensive perspective given the line of business we are in. Our Workplace Violence Prevention and Response Program has many aspects, broadly summarized as follows:

  • Robust Physical Security
  • Employee Training and Awareness – Training regime which helps employees recognize indicators of potential violence in the workplace and reporting encouragement and guidance
  • Specialized Threat Management Teams – trained employees who assess and appropriately intervene in potential cases (also with the availability to easily utilize outside expert consultants)
  • Comprehensive Policy governing above
  • Active Shooter Response Plans by facility
  • Tabletop and live exercises of active shooter response (using local security professionals and local law enforcement and first responders)

We also conduct employee Training on what to do in the event of an active shooter (we use “Shots Fired” by Center for Personal Protection and Safety. We also conduct our own internally developed training courses.


HR Policy Member Company

We do not use a particular pre-canned “program” per se. We have trended toward the term “hostile intruder” awareness and training rather than “active shooter.” For corporate employees, we have a section for Hostile Intruder response embedded in our “Emergency Response” training, a CBT that is required to be taken annually. The content was drawn from various material published on the topic as well from the expertise of our security team (former law enforcement, etc.) This portion of the presentation has a link to the DHS-Houston Police video entitled “Run. Hide. Fight.”

We also have material on this topic posted on our Global Security website, as well as “Terrorism FAQs” which provide general guidance for employees when traveling, etc.

We study material from the FBI and other sources on this topic to stay current, monitor concerns of employees in reaction to major events of this type, and we provide education and training to individual work groups when requested.