Workplace violence is tragically something that all Human Resource officials must consider when developing a workplace safety strategy. In order to help CHROs empower their companies to train employees in the event of workplace violence, the Association has compiled insights from Association members on effective programs they are currently using. You can find these below, along with resources and training programs used and recommended by our members companies.
MGIC rolled out a Workplace Violence Awareness Program to all co-workers in May of 2015. The meetings focused on the six minute video titled “Run. Hide. Fight.” presented by the key speaker, Officer Mitchell Ross with the Milwaukee Police Dept. In addition to the video, MGIC's building security procedures were discussed, followed by a Q & A session. All co-workers were provided with a Workplace Violence Awareness brochure, reminding them of the important life safety tips discussed during the meeting. MGIC's Security team receives workplace violence and crisis prevention training on an annual basis, presented by the Crisis Prevention Institute, Inc.Diane Munz
We have all seen news reports of high profile acts of violence in San Bernardino, Calif., and Paris, France, and we want all Wendy’s employees to know that workplace safety is a top priority for us. We have a robust safety and security approach at the Dublin Restaurant Support Center, and we continually review our protocols to ensure they stay current.
Some of our most recent campus security enhancements include:
We also maintain an active and collaborative relationship with our local emergency services, including providing the Dublin Police Department with detailed building plans, so they can respond as effectively as possible if we were to experience an emergency on campus.
Training and awareness are also important to any emergency plan. Because we can all benefit from heightened awareness about security procedures, we previously offered a series of self-defense courses that were well-attended and received positive employee reviews. Next year, we plan to offer some additional training programs regarding security and emergency response for any employees who are interested.
As an employer, we pride ourselves on providing a positive and safe work environment for everyone.Coley O'Brien
At Hallmark, we have online video training which we purchased from the Center for Personal Protection and Safety. Their website is www.cpps.com.
We customized to provide a Hallmark specific introduction to the video. Otherwise, it’s off the shelf. We track employees who watch the video, and encourage it but don’t mandate it. That might change with the current environment.Bob Bloss
At Accenture we use the “Shots Fired” Active Shooter training that was produced at CPPS, a leading workplace violence prevention and training center. This training is available to the average employee to watch and learn. Internally, we also annually cross train with HR and legal at CPPS along with our resident psychologists; the training is designed to spot, assess and prevent. Under the direction of the CMC, Accenture has a Behavioral Threat Assessment Team (BTAT) and is made up of trained line HR, Legal, GAP, Workplace professionals and our Psychologists on call. The entire process uses an industry accepted methodology through SHRM and ASIS Standard on Workplace Violence Prevention
Finally we work with the FBI, DHS and other authorities around the world to understand their ability to respond to these matters and, more importantly, conduct welfare checks on people that make threats against our people and property. Our program places a heavy emphasis on prevention, identification and then response.Ellyn Shook
In addition to DHS materials, we have built a workplace violence program (including “active shooter”) with videos and materials from the Center for Personal Protection and Safety. We have received very favorable feedback and reviews from employees who have attended our sessions.Kevin R. Walling
Frontier has been monitoring the active shooter incidents for several years now, which is an integral part of our Security program. New insight is gained from each unfortunate occurrence. We have also developed criteria for identifying “red flag” indicators of potential problem employees, contractors, etc. Early identification and intervention is a key to prevention. Finally, there is the response component, which is evolving as the concepts of workplace violence and terrorism mesh together, as evidenced in the recent San Bernardino incident. Several of our Security team members have actually been trained in active shooter programs and participated in workshops and drills. While we have provided yearly training to employees on workplace violence, the Frontier Security team is currently in the process of making our training more robust, and we have identified certain key locations where even more specialized programs will be developed.
The following is a synopsis of key elements of the Frontier Program, consistent with DHS, Local Law Enforcement and OSHA guidance:
What we have now:
What is coming:
At Caterpillar we have developed a training presentation for our employees that is very closely aligned with and founded on the principles and concepts provided by DHS on their website. We also incorporate the City of Houston's “Run. Hide. Fight.” video. We have been very satisfied with the training and our employees have responded positively. It has become quite popular and we are receiving requests for the training from our facilities throughout North America.Steven Settingsgaard
Our Active Shooter training (softened in name to Hostile Intruder) consists of awareness training provided by one of our security managers. The training presentation is augmented with a 20 minute video made by the Center for Personal Protection & Safety. The video, entitled "Shots Fired," effectively demonstrates the law enforcement and DHS model for run, hide or fight.
In 2016, we plan to make the above video more readily available to our employees for their own viewing after modifying the video with introductory and closing messages from one of our senior executives (most likely myself). The video will be available for viewing on the Corporate Security internal website. The goal is to enable all 14,000+ employees to have access to this valuable life safety training.Deborah Caplan
We conducted a 90-minute long workplace violence training, given by Delphi Global Security and local Police. During it attendees were shown the “Run. Hide. Fight.” video. We had more than 500 employees attend in two of our locations.
The new ‘new supervisor’ training has 14 modules, one of them is a 50 minute session on workplace violence which includes the run hide fight video. We have the ‘run hide fight video’ on our intranet for all global sites to access.David Kimmins
We use the Center for Personal Protection and Safety. We have them on retainer for incidents and use them regularly. We have licensed their online training and used them to do a series of in person training events.Sunita Holzer
Mutual of Omaha uses resources from the Center for Personal Protection and Safety.
We have used videos called “Shots Fired - When Lightning Strikes” and “Flashpoint - Recognizing and Preventing Violence in the Workplace.”Michaela Pulte
MEMO TO EMPLOYEES:
In light of recent events in Paris, Colorado Springs, and yesterday in San Bernardino, we want all ERT Team Members to please refresh your responsibilities and tasks (attached) for a workplace violence incident, such as an “Active Shooter”. We assure you that your safety is our biggest concern and none of your responsibilities as a Team Leader, Assistant Team Leader, or Team Member will place you in any danger. On the contrary, they are designed to help keep you and your fellow coworkers safe. In addition, they are based off of Department of Homeland Security guidelines and industry standards.
Please remember the recent training we conducted at your site last year and “Lessons Learned” from previous work place shootings. As a reminder, here are 7 main tips to follow:
Hopefully we will never have one of these terrible incidents happen here at CDW, but we live in a different world today and need to recognize that these things can happen. If you have any questions, please do not hesitate to ask. If you would for like us to come back out to do more training on this or any other concern, please let us know.
Please review this special segment on this mornings “Good Morning America” It provides some additional tips for you. To view this click here.Jeff Todd
We have used the “Run. Hide. Fight.” video and found it helpful. We sent it out last year and are planning to do it again next week.
I’ve copied below some additional points that our head of Security shared with me that you may find of interest
We rolled out an active shooter safety training video about a year ago last summer after an incident. We also used the video provided by the department of homeland security. we included an intro video from me and our head of corporate security that outlined our current reality and why we were choosing to train employees.
For all of our autonomous field-based locations (sales and manufacturing/distribution), we trained up our local HR and safety resources with additional content and Q&A. We asked that all field locations take time in a regularly-scheduled all employee meeting to share the video and to answer questions. For our WHQ building, we rolled out the DHS video via email to all employees and asked them to watch it. We continue to keep the link active on our corporate security sharepoint site. We also made a number of physical safety changes to our building here to be more prepared in the unfortunate incident of an active shooter in the building.
We look at this issue from a very comprehensive perspective given the line of business we are in. Our Workplace Violence Prevention and Response Program has many aspects, broadly summarized as follows:
We also conduct employee Training on what to do in the event of an active shooter (we use “Shots Fired” by Center for Personal Protection and Safety. We also conduct our own internally developed training courses.
We do not use a particular pre-canned “program” per se. We have trended toward the term “hostile intruder” awareness and training rather than “active shooter.” For corporate employees, we have a section for Hostile Intruder response embedded in our “Emergency Response” training, a CBT that is required to be taken annually. The content was drawn from various material published on the topic as well from the expertise of our security team (former law enforcement, etc.) This portion of the presentation has a link to the DHS-Houston Police video entitled “Run. Hide. Fight.”
We also have material on this topic posted on our Global Security website, as well as “Terrorism FAQs” which provide general guidance for employees when traveling, etc.
We study material from the FBI and other sources on this topic to stay current, monitor concerns of employees in reaction to major events of this type, and we provide education and training to individual work groups when requested.